We at Go Green Bedding want all of our customers to be happy and satisfied with their items. We suggest to customers to research as much as possible the items they want to purchase - and if you need help, just email us!
Custom, Special, and Close Out orders are non returnable and cannot be cancelled once placed due to the custom processes involved. Go Green Bedding makes every effort to make sure you are completely satisfied with your order. We work hard every day to deliver a superior customer experience. All returns are subject to final approval by Go Green Bedding’s Customer Service Department.
Returns on items that included 'Free Shipping' will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you and restocking fees will still apply.
Custom Orders & Close-out Items
Customized and Custom Made items cannot be returned. Items marked Close Out are not returnable – they are first quality but are no longer manufactured or stocked at Go Green Bedding. Close out and sale items are not returnable or exchangeable.
Product Returns & Exchanges
STOCKED INVENTORY (non-custom): If you are unsatisfied with your purchase, our Customer Service Department will assist you within 14 days of receipt with the proper return approval & shipping instructions. Return shipping costs are the responsibility of the customer. Items will be subject to a factory restocking charge of 15% of the product price. To avoid restocking fees, you can opt to send back your original purchase and exchange for equal or higher value exchange. Restocking fees are charged to handle our administration fees of the return which include but are not limited to the following: 1. the return authorization, 2. manual inventory update in our system, 3. receiving of the return, and 4. restocking in our warehouse.
Customers are responsible for returning the item in the original shipping containers and in saleable condition. Credit will be given for the price of the item only. Credit is not issued for shipping charges. If the return item was a part of the Free S&H promotion, the eligible refund amount will be the purchase price minus our shipping cost. Claims will not be made on items improperly or insecurely packaged. Credit will be issued when we receive the returned item in good condition at the factory.
Federal law prevents the sale of returned bedding products including pillows, mattresses, toppers, and linens. Because we cannot resell opened bedding products, we will only accept returns of such products in their original unopened packages. The only exception to this policy is in the unlikely event of a manufacturer's defect. In that case, the manufacturer will decide whether they will repair or replace an item.
We will only accept returns of mattresses unopened in the original shipping container. (Please note that unique machinery allows us to package mattresses in boxes shipped via UPS.) Once the mattress is removed from the box, it cannot be repackaged in the same box without damaging the mattress.
Our sanitary standards prevent us from accepting the return of products that have been used or washed (unless there is a defect in the product). This includes towels, bath mats, bath rugs, robes, comforters, and blankets.
Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to gogreenbedding.com.
Returns & Refunds
All claims must be received within 30 days of receiving your order. If guidelines are met, item must be returned within 30 days (or 10 days for defective merchandise) of complaint; Item must be packaged correctly and shipped in the same manner as it was shipped to you.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
In order to receive a refund on your order, the item must meet one of the eligibility requirements below.
1. Incorrect Items received
2. Damaged in shipping
3. Manufacturer defect
ALL returns must have a return authorization number. To get that number, please contact our customer service department and request a return authorization (RA) number. Any packages returning without a RA number will either be refused or will be restocked and a restocking fee will be applied to your account. It is imperative to receive the RA number prior to returning an item. Return authorization number will not be valid after 30 days. Make sure to include your order, full name and address when requesting the RA.
Incorrect Items Received
Please call or email immediately. We will need your order number as well as a list of the items received. After reviewing your case, we will issue a call tag for the return of the incorrect items. As soon as we receive confirmation that the incorrect items have been sent, we will ship out the correct items at no additional cost. You can return incorrect items within 10 days of receipt; however the items must be brand new, seal and not washed or opened in any way.
Damage in Shipping
Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 48 hours to our Customer Service Department at 512-413-4679 (8am to 8pm CST). We will need photos of the damaged item as well as photos of the box the damaged item was shipped in. Please email us images no larger than 300k each. (4x6 photos can also be mailed to our corporate offices if you are unable to email them.) We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to shipping company, we will arrange to have damaged items returned and replaced.
Manufacturer Defect
If any products you receive have a manufacturer defect, please call or email us immediately. We will need your order information and a detailed description of the defect. It is at the manufacturer’s discretion whether they will replace the item or issue a refund. This process can take up to 30 days to complete. Please click here for detailed warrenty information on all of our products that carry one.
Return Procedures
- Notify Go Green Bedding via our Contact Us link or call 512-413-4679 (8am to 8pm CST Monday-Friday) of the concern with your product(s).
- A Go Green Bedding employee will assist you with processing your claim.
- If the concern is covered under warranty, Go Green Bedding will direct you to either return the product or part to the manufacturer.
- The return will not be accepted without a Return Authorization Number that the Go Green Bedding customer service representative will provide to you.
- You will be provided an address to which you can return your order. An entire replacement, replacement part, or repaired product will be sent to you after the return is verified by a Go Green Bedding customer service representative.
- If a problem occurs after the warranty period, you may request a repair or replacement quote after inspection of the damage. Freight charges both ways will be your responsibility.
Back Orders
Occasionally, there will be a back order of an item due to holiday season or just simple demand and supply. When this happens, the customer will be notified immediately and the ship time is automatically changed to allow an extra 3 -8 weeks, depending on the size of the order. If only part of the order is back ordered and multiple shipments are wanted, additional shipping may apply. Multiple shipments must be requested within 3 days of notification. Otherwise, the order will be held until all items are available.
Refusal of Package
This will be treated the same as an unauthorized return. If an order is refused, shipping charges and restocking fees will apply. If a customer refuses a package, they will be charged for any fees we incur in having the packages returned to us. If a customer refuses a customized non-refundable item, they cannot receive any credits by simply refusing the delivery. And they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of Go Green Bedding until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited.